FAQs

What is included in my trip?

All packages include…

• Return airfare from Vancouver to Masset aboard QCL chartered plane
• Helicopter transfer from the Masset airport to property
• Accommodations
• Dining
• Boats, fishing gear, bait and all-weather flotation suits
• Care of your catch

What if I have allergies or special dietary requirements?

We are happy to accommodate allergies and dietary requirements. Kindly inform our team as far in advance of your trip as possible, and include these details when completing your Pre-Trip Questionnaire. Our team of culinary professionals will prepare alternatives as required.

How do I get my fish that I caught home?

QCL offers many options when it comes to packaging of your catch, including home delivery. Options will be detailed to you, on the dock, by our Fish Concierge. Or, take a sneak peek and review information online under Fish Processing Services.

How do I book wellness treatments and dinner reservations?

To ensure best availability, we recommend guests pre-book Twin Creek Spa treatments and dinner reservations (Bell Ringer Steak + Lobster and The Buoy Teppanyaki House) prior to arrival. Connect with our Concierge team!

Unsure and want to get a feel for property first? No worries, bookings can be made on-site though availability is limited.

What costs can I expect to incur during my stay?

While all the necessities for your trip are covered, there are for-purchase items. These items can include alcoholic and specialty beverages, tobacco, sundries, dining experiences, spa treatments, retail shop purchases, specialty packing/processing and delivery of your catch.

 Purchases made throughout your stay can be charged to your room account, which is settled on the morning of your departure. Cash, Visa, MasterCard or American Express are accepted forms of payment.

How do I pay my bill at the Lodge?

On the final morning of your trip, visit the Front Desk located in the Main Lodge for your invoice. All charges from your room account are listed for review.

 Cash, Visa, MasterCard or American Express are accepted forms of payment.

How do I tip the staff?

As always, gratuities are not a requirement and should be based on the level of service provided. As we frequently receive inquiries on gratuities, we offer the following guidelines.

1. Guides:  While amounts vary, gratuities generally start at $250 per trip per guided guest

2.  General Staff:  While amounts vary, gratuities generally start at $300 per guest for the trip

3.  Twin Creek Spa:  While amounts vary, gratuities generally range between 18-25% of the treatment cost