FAQs

What is included in my trip?

All packages include your return airfare from Vancouver to Masset aboard our QCL chartered Boeing 737 and helicopter transfer from the Masset airport into the Lodge. Also included are your accommodations, meals, boats, fishing gear & bait, all-weather flotation suits, basic catch care and of course, plenty of smiles!

Is there cell-phone reception or WiFi at the Lodge?

There is currently no cell-phone reception at the Lodge. There are phones located in each guest room that can be used for outgoing calls along with complimentary WiFi services available at the Lodge at no cost.

What is the food like at QCL?

No one likes a bragger, but we’re very proud of the exceptional food program offered to our guests at QCL!  We can assure you that you will not go hungry during your stay. Full breakfast is available in the Main Lodge dining room starting at 4:30am each morning consisting of a variety of tasty options. Alternatively, there is also the option of an “on-the-go” breakfast available at the Bell Ringer Cafe, located on the dock. Lunch is served aboard our hospitality center on the fishing grounds, The Hook Bar & Grill, aboard the MV Driftwood. The vessel is well equipped and offers soups, chili, salads, BBQ burgers, sandwiches & snacks. Dinner – Choose from one of our many venues: enjoy dinner in our Main Lodge Dining Room or make reservations at the Buoy Teppanyaki House or the Bell Ringer Bar & Grill; there is sure to be a spot that suits everyone. Contact our Concierge Team for more information on making dinner reservations.

What if I have allergies or special dietary requirements?

Please make us aware of both allergies and dietary requirements as far in advance as you can so that we can be fully prepared for your trip. Our Chef will be pleased to prepare alternatives and accommodate any special requests that will make your stay more enjoyable.

What time are the flights to and from the Lodge?

Our flights depart Vancouver at varied times ranging between 6:00am – 7:00 am, and check-in begins about an hour prior to that. On your return from the Lodge, you can expect to arrive back in the mid afternoon.  As a result we recommend no connecting flights before 5:00 pm on the final day of your trip.  You can find out more information by visiting Travel Details. Please ensure to view your trip specific Travel Briefing for exact times of your flights.

How do I get my fish that I caught home with me after my trip?

Queen Charlotte Lodge offers a number of ways to package your catch, as well as a home delivery option should you prefer. All of your options will be detailed to you on the dock by our Fish Concierge, but you can also find this information online under Fish Processing.

What do I do if I’m interested in applying for a job at Queen Charlotte Lodge?

Please submit your cover letter and resume to [email protected]. Note that hiring for each season starts months in advance, so we recommend  you submit your information in early January to be considered for a summer position at QCL.

What costs can I expect to incur during my stay at the Lodge?

While all the necessities for your trip are covered, there are also many opportunities to purchase things at the Lodge. These items can include alcoholic beverages, tobacco, snack items, private dining experiences, spa services, gift shop purchases, tackle or equipment from the Pro Shop, photography, specialty packing, processing & delivery of your catch.  All purchases made throughout your stay can be charged to your room account which can be settled on the morning of your departure via Cash, Visa, MasterCard or American Express.

How do I pay my bill at the Lodge?

On the final morning of your trip, you will find an invoice with all charges on your room account listed for you to review. Just visit the reception desk in the Main Lodge to settle up your bill prior to enjoying your final breakfast before departure.

Do I have to tip the staff?

As always, gratuities are not a requirement and should be based on the level of service provided. As we frequently receive inquiries on gratuities, we offer the following guidelines. Guides are generally tipped individually and separately from the staff tip pool. While amounts vary, guide gratuities generally start at $250 per trip per guided guest.  Staff tips are pooled and distributed to all employees, excluding guides and the Twin Creek Spa attendants.  Staff pool gratuities generally start at $250 per guest for the trip. Spa team member tips generally range between 15-25% of the service fee.